I switched dentists this year because of insurance plans and the one I went to previously, unfortunately, didn't accept my dental plan. So I go to this new one. The facility isn't that great. It looks very out dated. I still gave it a try for my first checkup and cleaning because I figured maybe their work is better than the facility itself. The cleaning and first check up was fine. They told me to get my history from my previous dentist so they can help me out more with my teeth since they saw something that could be a future issue. I am aware of what they were talking about because I've had several dentists mention it and plus it was the most recent dental work I had done to me. So I eventually do that - I get my history from my previous dentist. I don't send it to them right away, because I get nervous just thinking about having to set up an appointment for anything or talking about things I'm not really familiar with anyway. But then I noticed my fake tooth started coming loose. Now that's an issue I want to get checked right away and fixed ASAP if possible. So I call the dentist office telling them my tooth is loose, can I schedule an appointment to get it checked. I also mention that I have been there recently, they requested for my dental history, and I now have it available for them. The receptionist asks for me to send the history, which I did. And she let me schedule an appointment to get my fake tooth checked in January. She said she would call me the next day to let me know if there's any openings for that day of if there's anything else needed from me. I take it as it is because I understand dentists can be busy and all that. I can manage to take care of my tooth till then. I get a call next day from the dentist and right away they say that I have to go see a root canal specialist for some process that I don't even know how to spell and pronounce. It sounded like aethical (A - thi - kull) - something like that. I usually prefer some written form of what I need to do because I will not remember it. I know this about me. I asked for an email about getting this process done with a root canal specialist and they didn't send any email at all. They wanted me to find a root canal specialist first, which I understand, but at least some generic information about it would be nice, or some root canal specialist recommendations. The receptionist also asked for a fax number instead of offering to send me information via email. I don't think I've ever used a fax machine before? So that was already bugging me a little bit but I brush it off. She's just trying to help. Then on that same call I asked about any open times for that day to get my fake tooth checked. Her response is what's making me question my choice in dentist... Her response was "Oh last time you were here, you said you didn't want to do anything with that tooth" The last time I was there, they asked if there were any issues with my fake tooth, from what I understand at least. And at that time of the check up, it wasn't loose... Now it is loose... Like shouldn't I be able to set up an appointment for that anyway? And I shouldn't have to be somewhat arguing with a receptionist to schedule an appointment for what I want to get done? I don't know. It's just really frustrating. I'm caving in though, getting the better insurance plan to include my previous dentist that I liked so much better, and switching back to them. I don't know if I'm being too sensitive but I felt like the receptionist wasn't really understanding my issue and I don't really want to deal with that especially with something regarding the health of my mouth and teeth.